Frequently Asked Questions

Where do you ship to?

We ship only within Canada.

What is the price per box?

The prices are $49.95/box, though there are discounts for ordering 3 or 6 month subscriptions. Click on the Get Started tab above for more information.

Is shipping included in the price?

No, shipping is a flat rate of $14.95 per box, anywhere in Canada. This is the actual cost of shipping, we do not believe in charging handling fees, etc.

What currency are your prices in?


Are taxes included in the price?

Unfortunately, no. We charge 5% GST and the appropriate provincial tax on top of the price.

When do you ship your boxes?

We ship in the middle of the month, from the 15-18th

How do I cancel my subscription or unsubscribe?

It’s simple. Go to the “LOGIN” tab (the little person icon next to the shopping cart), click “MANAGE” and choose “CANCEL MY SUBSCRIPTION”.

Can I buy past boxes?

Past boxes will be listed for sale as long as they are in stock. Once they are gone, they’re gone. Please check the Past Boxes tab for availability.

What happens if I already have the book in the subscription box or I don’t like something in the box?

Part of the fun of Callisto Box is the element of surprise. Unfortunately, we are not able to return or customize boxes. If there is something you don’t like, perhaps you could consider re-gifting.

Am I able to find out what the book is before I order or before the box is shipped?

The element of surprise is part of a subscription box, so we don’t publicly reveal the book ahead of time, only the theme. If you really do want to know what the book is, however, please email us directly at: info (at) callistocrate (dot) com.

Your site is not secure, is it safe to put in my financial information?

Our website is not secure, but as soon as you click to subscribe or buy a box, you are transferred to an ecommerce platform called Subbly, which is secure. Your payments are made through a payment company called Stripe and they take every precaution to maintain security and customer safety.

If I cancel my subscription before mid-term, will my account be refunded?

No, canceling your subscription stops any future payments from being made. You will receive any box you have already paid for. Unsubscribing stops your subscription from being renewed, so you will stop receiving boxes when your term is up.

What are your Billing Policies?

Subscriptions are recurring.

Monthly Subscription:  You will be billed monthly on the first day of each month.

Three Month Subscription:  You will be billed in three months on the same day of month that you originally subscribed. Example: Original date is June 7, next billing will be September 7.

Six Month Subscription: You will be billed in six months on the same day of the month that you originally subscribed.  Example: Original date is June 7, next billing will be November 7.

For all subscription options we will send an email ahead of time so that you remember the bill is coming.

Specialty One-time Gift Boxes & Past Boxes: Upon payment, boxes are shipped out within a week.

I’ve just received my box and the contents are damaged. What can I do?

Oh no! We apologize for any inconvenience for damaged boxes and want to work with you to fix the problem. Please, take a picture of the damage and email it to us right away at: info (at) callistocrate (dot) com.

I am going out of town, can I stop shipment of my box?

Yes. Go to LOGIN (the little person icon next to the shopping cart), click MANAGE, then PAUSE SUBSCRIPTION.

I’m moving, how do I keep getting my boxes?

Please let us know during the first week of the month by going to LOGIN, click MANAGE, then EDIT BILLING DETAILS. If you leave it too long, you risk us sending your box to your former address.

Privacy Policy



This Privacy Policy is applicable to Calllisto Crate (“Company”) and sets out our policy on the gathering and use of information on this site and our other sites (collectively “Sites”). The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.


Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and the like. On some of our Sites, we offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.


Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.


With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors’ information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.


The Company will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.


The Company, in common with many web site operators, may use standard technology called “cookies” on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.


The Company considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.


The following additional information applies to our Sites that require registration. Generally, you are not required to provide personal information as a condition of using our Sites, except as may be necessary to provide you with a product or service that you have requested. However, some of our Sites are restricted to certain individuals such as health care professionals or our prescription drug patients and we may require these individuals to register upon entry by providing us with certain information.


Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of Information

Personal information you share with us is stored on our database servers at Company data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.


If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.


By using this Site or any other The Company Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.

Who built your website?

We built this site ourselves using Subbly Website Builder. Our first incarnation of the Callisto Crate website used Wordpress with Subbly only as a way to take payment; however, when Subbly upgraded their website builder, we quickly switched and have never looked back. Updating the website is now quick and easy, seamless, and there is full integration between the back end and the front end. The customer service is excellent and responsive, going above and beyond to help. We also appreciate how they are always looking at ways to make their company and offerings better. If you are looking to start a subscription box or migrate yours to a new system, we cannot recommend Subbly enough. Visit the Subbly website for more details or feel free to send us an email.